Frequently Asked Questions

General

Does Diversatek Healthcare private label?

Diversatek Healthcare will consider private labeling product. Send your requests to sales@diversatekhc.com and the appropriate person will follow up with you.

Are your products manufactured with natural rubber latex?

Diversatek Healthcare products are not made with natural rubber latex.

Do you have expiration dates on your products?

Most of the Diversatek Healthcare products have an expiration date. It is printed on the label to ensure product integrity.

How should I store my products?

Diversatek Healthcare products should be stored in a dark, cool, dry place. Light can degrade some plastics, so be sure not to expose products to light for extended periods.

Esophageal Dilator Support

How do I know when it is time to replace my wire-guided dilators?

Replace wire-guided dilators when you notice:
• Loss of flexibility
• Cuts, cracks or nicks
• Stretching in the inner lumen
• Faded or missing markings
• Curved dilator or curled tapered tip
• Expired

What is the length of the OTW guidewire?

The OTW guidewire is 210 cm in length.

How do I know when it is time to replace my esophageal bougies?

Replace bougies when you notice:
• End cap separating from bougie
• Cuts, cracks or nicks
• Flaking or peeling of the outer coating
• Faded or missing markings
• Expired or missing expiration dates

What is the expiration date for bougies and why do they expire?

Through testing outlined by the Medical Device Amendment Act of 1976, we cannot guarantee the integrity of the outer casing after three years. Results of our product testing have shown that through normal use, care, reprocessing, and storage, the WeightRight® and M-Flex® outer casings may begin to deteriorate after three years, leading to peeling and micro- cracking of the plastic casing containing the tungsten powder. Some signs of aging and deterioration may be internal; therefore, we rely solely on the expiration dates to determine replacement. This expiration date serves to protect against the risk of cross contamination, prevent the leaking of the tungsten from the outer casing, and to prevent the end cap from pulling away from the bougie. It also serves as our manufacturer’s warranty.

What is the difference between M-Flex® and WeightRight® Bougies?

The outer casing of the M-Flex bougie is made of silicone so it is autoclavable. The outer casing of the WeightRight bougie is made of PVC and can only be high-level disinfected. Both are tungsten-filled.

How do I clean my bougies or dilators?

For cleaning of all dilators please refer to your instructions for use.

How do I dispose of the Tungsten-filled bougies?

Tungsten-filled bougies are non-toxic and can be disposed of as non-hazardous waste per facility guidelines.

Blanket Orders

How do your blanket orders work?

Blanket orders can simplify ordering and shipping for products that you purchase regularly. Schedule your order to ship monthly or at another regular interval to ensure that you receive your order routinely. If your department requires a shipment earlier than scheduled or is overstocked, call 3 days prior to your next scheduled shipment and ask that the day of shipment be adjusted accordingly.

 

To protect you from price increases, we hold your pricing firm for the duration of the blanket order. If you want to end your participation in the program, simply give us notice 30 days before your next scheduled shipment.

 

If you would like to know more about our blanket orders, or if you are interested in placing a blanket order, please contact our Customer Service Department or your sales representative.

Shipping & Terms

Domestic

Items normally ship via FedEx Ground, and shipping can be expedited for an extra charge. Diversatek Healthcare can ship same day if an order is placed before 11am CST, and same day shipping is requested at the time of the order. If same day shipping is not requested, the product will ship by the following business day. All orders are shipped FOB Milwaukee. Diversatek Healthcare will ship via a FedEx or UPS collect shipping account if requested. Terms are Net 30 days.

International

Please consult your local representative or distributor.

Warranty

What is your warranty?

Any Diversatek Healthcare Product (with an expiration date) found to be defective in material and workmanship during normal use will be repaired or replaced at the discretion of Diversatek Healthcare if the occurrence is within its usable life.

 

Any Diversatek Healthcare Product (with manufacture date only) found to be defective in material and workmanship during normal use will be repaired or replaced at the discretion of Diversatek Healthcare if the occurrence is within one year of its manufacture date.

 

DIVERSATEK HEALTHCARE MAKES NO OTHER WARRANTIES REGARDING DIVERSATEK HEALTHCARE PRODUCTS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT.

Return Policy

How long do I have to return a product?

You have 90 days to return any product. The product must not be reprocessed or used. Restocking fees may apply.

What should I do if I need to return a product?

You must request authorization before you return any items. To receive authorization, contact customer service or your sales representative. All returned products must be labeled with an authorization number and packed appropriately for shipping. They need to be received in their original, unopened packages and be undamaged. Items must be in saleable condition and suitable for restocking.

What if I am returning a product due to an error by Diversatek Healthcare?

Contact Customer Service for Return Authorization. Customer Service will advise you on how to return the product via FedEx Ground Collect. Diversatek Healthcare will pay the freight, and there is no restocking fee.

What if I am returning a product due to my error?

You will be charged a restocking fee accordingly. Contact customer service for Return Authorization and ship the product prepaid. There is a 20% restocking fee if the product is returned within 30 days of the ship date and a 30% restocking fee if the product is returned between 30-90 days after the ship date.